The City of Lincoln Council is failing to meet targets on responding to housing complaints in time, according to new figures.
In a meeting of the council’s housing scrutiny sub-committee, which looks at social housing provided by the council, figures released show that despite a target of 95% for the year, the council only dealt with around 88% of complaints within 10 working days during the last quarter.
The figures take into account complaints delivered by councillors and MP’s and whilst the council is responding to 100% of councillors enquiries within time, last quarter’s figure for MP complaints was 25% behind the yearly target.
Yvonne Fox, Assistant Director for Housing at the City of Lincoln Council, said: “Each team has been advised, and must, deal with complaints on time.”
The council has been behind its target every quarter so far for the 2017/18 year.
The figures also show that the council is falling behind target on customer contact with only around 70% of calls answered within 60 seconds.
The full figures can be seen on the City of Lincoln Council’s website.